Privacy Policy

Balance Nutrition is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing our site or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide a seamless shopping experience and improve our services. The types of information we collect include:

  • Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, and payment information.
  • Technical Information: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing actions. This helps us improve website functionality and tailor content to user preferences.
  • Cookies and Similar Technologies: We use cookies to enhance your experience on our website, remember your preferences, and analyze website traffic. You may modify cookie settings through your browser, though disabling cookies may affect site functionality.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfill orders, process payments, and provide delivery updates.
  • Customer Support: To respond to inquiries, manage returns, and offer support.
  • Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can unsubscribe at any time.
  • Site Improvement: To analyze website performance, improve user experience, and monitor security.

3. How We Share Your Information

Balance Nutrition respects your privacy and does not sell or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may share information with trusted third-party service providers who assist us with payment processing, shipping, customer service, or marketing activities. These parties are obligated to handle your data securely and in accordance with this Privacy Policy.
  • Legal Compliance: We may disclose your information to comply with applicable laws, respond to lawful requests, or protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use the highest standards of security, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

5. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on applicable law, you may have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent to the processing of your data.
  • Opt-out of receiving marketing communications at any time.

To exercise these rights, please contact us at info@balance-nutrition.co.za.

7. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by Balance Nutrition. We are not responsible for the privacy practices of these third-party sites, and we recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently gathered personal data from a minor, we will promptly delete it.

9. Changes to This Privacy Policy

Balance Nutrition reserves the right to update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant updates, and the revised policy will be effective immediately upon posting.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@balance-nutrition.co.za