Terms & Conditions
Terms and Conditions
Welcome to Balance Nutrition! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our site, you agree to these terms. If you do not agree, please refrain from using our services.
1. General Information
Balance Nutrition operates this website to provide information about our products and services and to facilitate purchases of our premium alkaline water. All content, products, and services are provided by Balance Nutrition, subject to these Terms and Conditions.
2. Use of Our Website
By using our website, you confirm that you are at least 18 years old or have received consent from a legal guardian to use the website and make purchases. You agree not to use the website for any illegal or unauthorized purpose and to abide by all local laws regarding online conduct and content.
3. Products and Orders
Balance Nutrition reserves the right to change prices, product descriptions, and availability at any time without notice. We strive to display accurate information, but errors may occur. If we discover an error in pricing or availability, we will contact you to adjust your order or provide a refund.
Order Confirmation
After placing an order, you will receive a confirmation email. This confirmation does not signify our acceptance of your order; it is merely an acknowledgment of receipt. We reserve the right to refuse or cancel any order if fraud or unauthorized or illegal activity is suspected.
Shipping and Delivery
We deliver across South Africa within 3–5 business days, depending on your location. Shipping fees and delivery times are estimated at checkout. We are not liable for delays or issues caused by third-party shipping providers.
4. Returns and Refunds
We want you to be satisfied with your purchase. If you are not satisfied, please contact us at info@balance-nutrition.co.za within 7 days of receiving your order to request a return or exchange. Refunds are granted at our discretion and only if the product is returned in its original, unopened condition.
5. Subscription Service
Balance Nutrition offers a subscription service for regular deliveries. By signing up, you agree to recurring payments and authorize us to charge your payment method at each subscription interval. You can modify or cancel your subscription at any time by logging into your account or contacting us.
6. Intellectual Property
All content, including text, images, logos, and graphics on this website, is the property of Balance Nutrition and protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction of any materials from this website is prohibited.
7. Limitation of Liability
Balance Nutrition shall not be liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising from your use of the website, products, or services.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Changes to Terms and Conditions
Balance Nutrition reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of our website and services signifies your acceptance of any updates.
10. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from or related to these terms shall be resolved in South African courts.
11. Contact Us
For any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@balance-nutrition.co.za